RobolineNever lose a customer
to a busy line.
Every caller is greeted, sent to the right person and answered, or called back when nobody is free. Your team picks up from the dashboard or the Android and iOS apps, and you watch it all happen live.
from $49 a month for 3 people / call minutes included / cancel anytime
callerMona A.
agentSara M.
agentOmar K.- Hana talked to Sarawaited 0:22
- Ali talked to Omarwaited 0:08
- Rana asked us to call backat 14:30
Less waiting, on both ends of the line.
Callers wait for the right person. Your team waits for the right information. Roboline does the finding, so the conversation starts sooner.
Callers reach the right person
Callers hear a short menu, press a key, and land with the team that can help. You set it up by drawing it, and change it whenever you like, without calling a technician.
“Welcome to Nile Store. For support press 1, for sales press 2, or press 0 to talk to us.”
- 1Supportrings 3 people
- 2Salesrings 2 people
- 0Front deskrings 1 person
…See your team as it works
Who is on a call, who is free and how many customers are waiting, as it happens. Listen to a call, coach an agent without the caller hearing, or step in yourself.
- Sara M.on call3:12
- Omar K.on call0:47
- Lina A.ready
- Youssef H.wrap-up
- Nour S.break
Know who is calling before hello
As the phone rings, your agent already sees the caller's name, their past calls and the notes from last time. Every call is recorded, so you can always go back to what was said.
Mona Adel
+20 10 5555 0192 / Cairo- 14
- Tue / resolved
- Sara M.
note / Prefers Arabic. Asked about the annual plan last week.
The call is the easy part.
What happens around it decides whether a customer comes back: answering from anywhere, calling back the ones who waited, and writing down what was agreed.
A phone built into your dashboard
No desk phones to buy. Each agent answers on their own extension inside the dashboard, or from the Android and iOS apps on the go, with one-tap redial, hold and transfer to a colleague.
Sara M.Ready · ext. 1001AvailableMona Adel+20 10 5555 0192Omar Khalid+966 51 234 5678No caller is forgotten
Callers can press 1 to get a call back instead of holding. Anyone who hangs up while waiting goes on the callback list too.
- Pressed 1 in the support queuecallback booked
- Hung up after 2:10 waitingcall back
- Asked for a call tomorrow14:30
Notes done before the next call
After each call, the agent taps how it went, adds a note if needed, and sets a callback date if the customer asked. If they forget, it saves on its own, so the next caller is never kept waiting.
Your extension, in your pocket.
Install Roboline on Android or iPhone and answer on your own extension anywhere: same number, same callers, same notes as in the dashboard.
- Calls ring on your phone and in the dashboard
- Caller details open before you pick up
- Hold, transfer and redial in one tap
Mona Adel
+20 10 5555 0192VIP · 14 calls · prefers Arabic
Five places. Everything is in one of them.
Your whole phone system, in five sections of one dashboard. Pick one to look inside.
Your day at a glance: who called, and who is still waiting.
Overview
Calls, waits and busy hours at a glance
Calls
Every call, recorded and noted
Callbacks
Everyone waiting for a call back
Everyone answers on their own extension, right inside the dashboard.
Install the Android or iOS app and take calls on the go.
Keep the numbers and the provider you already have.
Owners, supervisors and agents each see what they need.
Your team, in one plan.
Every plan includes a number of people, each with their own extension, and free call minutes every month. Add people as you grow.
For small teams taking their first calls
$49/ month
billed monthly$16.33 per personlowest price per person- 3 people, each with an extension
- 500 free minutes a month
- Each extra person $19 / month
For growing support and sales teams
$129/ month
billed monthly+5$12.90 per personlowest price per person- 10 people, each with an extension
- 2,000 free minutes a month
- Each extra person $15 / month
For busy teams that live on the phone
$299/ month
billed monthly+20$11.96 per personlowest price per person- 25 people, each with an extension
- 6,000 free minutes a month
- Each extra person $13 / month
Your team size, your price
Tell us how many people answer calls, and we pick the plan that costs you least.
- A phone in the dashboard and on mobile
- Welcome menus and waiting lines
- Every call recorded
- Listen in and coach live
- Caller details on every call
- Callbacks and call reports
Straight answers, before you switch.
Your numbers, your team, billing and approval, each in a few lines. Anything else, ask us from inside the app once you sign up.
Do I have to change my phone numbers?
No. Roboline connects to the phone lines and numbers you already have, so you keep your provider and your rates. Underneath, it runs on Asterisk, the open-source phone system.
What does my team need?
A computer or a phone, Android or iPhone, and a headset. Each person answers on their own extension, inside the dashboard or the mobile app, so there are no desk phones to buy.
Will my agents know who is calling?
Yes. The caller's details open as the phone rings, with their past calls and notes, and a new number can be saved in one tap.
Can I listen to my team's calls?
Yes, live. Listen without being heard, talk to the agent without the caller hearing, or join the conversation, all from the live view of your team.
What about callers who give up waiting?
They are not lost. A caller can press 1 to be called back instead of holding, and anyone who hangs up while waiting goes on the callback list too.
How does billing work?
Pick a plan: Launch, Scale or Elite. Each one includes a number of people, each with their own extension, and free call minutes every month; each extra person costs a little more. You pay by card, monthly, every 3 months at 10% off or yearly at 20% off, and it renews on its own until you cancel.
Why do you ask for documents?
Phone numbers are regulated, so every business is checked before it can make calls. You upload your Commercial Registration and Tax Card, we review them, and if something is missing we tell you what, so you can upload it from the same page.
What happens once we are approved?
We book a free live training with your team and walk you through your portal: your welcome menu, adding people and their extensions, and taking your first calls. Then you choose a plan and go live.
Can I run more than one business?
Yes. Each business has its own numbers, team and data, and you switch between them from one login.